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Frequently Asked Questions
What is your shipping Policy?
All prints are shipped from my fulfilment vendor Printpartner, located in North York, Ontario, Canada. Therefore upon check out do not select 'Pick up' unless you live in the Greater Toronto area. Printpartner ships within North America using FedEx- Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address. For shipments outside Canada/US, contact me for other arrangements.
All shipping within continental North America is free on all orders!
A tracking number will be provided by email to give you the ability to track your order throughout the shipping process. All items are carefully packaged to prevent damage during transit. Average shipping/delivery time is between 2-5 days (once your finished order leaves Printpartner, which can be a 5-10 day turnaround).
What is your Policy on Returns/Exchanges/Refunds?
Your order may be canceled and a full refund issued as long as your order has not yet gone into production. We do not accept returns. If you must cancel your order please contact us ASAP by phone at 1-778-808-5833. If however your prints are damaged during shipping, please keep all packaging and contact us for further instructions to replace your prints.
How can I keep up with your new work?
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Trusted Art Seller
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Secure Website with Safe Checkout
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Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
https://www.printpartner.ca/our-products
